SHIPPING QUESTIONS

WHERE DO YOU SHIP?

WE ONLY SHIP WITHIN THE UNITED STATES. WE CURRENTLY DO NOT OFFER INTERNATIONAL SHIPPING.

HOW LONG UNTIL MY ORDER SHIPS?

PLEASE CHEK THE INDIVIDUAL PRODUCT PAGE FOR SHIPPING TIMEFRAMES. IF NO TIMEFRAME IS GIVEN ON THE PRODUCT PAGE, THEN PLEASE ALLOW UP TO 3 BUSINESS DAYS BEFORE YOUR ORDER SHIPS.

WHAT IF THERE IS AN ERROR ON MY SHIPPING ADDRESS?

PLEASE BE SURE TO DOUBLE CHECK ALL INFORMATION BEFORE CHECKING OUT TO ENSURE A QUICK SHIPPING PROCESS. IF YOU NOTICE AN ERROR, CONTACT CUSTOMER SERVICE IMMEDIATELY.
 

HOW CAN I TRACK MY ORDER?

ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.

 

WHAT IF MY PACKAGE IS LOST?

ONCE THE PACKAGE LEAVES OUR FACILITY, IT FALLS UNDER THE LIABILITY OF THE COURIER AND CAN BE SUBJECT TO ISSUES THAT ARE OUT OF OUR CONTROL. YOU WILL NEED TO CONTACT THE ACCORDING SHIPPING SERVICE FOR UPDATES ON ANY DELAYS OR SHIPPING ERRORS.

PLEASE MAKE INQUIRIES ON IDLE PACKAGES WITHIN 30 DAYS FROM THE ORDER DATE.

 

HOW DO I CANCEL MY ORDER?

ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY IT.

 

WHAT IS THE REFUND POLICY?

ALL SALES ARE FINAL. IN THE CASE OF DAMAGED OR INCORRECT GOODS RECEIVED, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY TO REVIEW AND RESOLVE.

PLEASE MAKE INQUIRIES ON DAMAGED OR INCORRECT GOODS WITHIN 7 DAYS OF THE DELIVERY DATE. NO INQUIRIES WILL BE ACCEPTED BEYOND THE 7 DAY PERIOD. 

WHAT IF SOMETHING IS OUT OF STOCK?

STAY TUNED ON OUR SOCIAL MEDIA CHANNELS  AND SUBSCRIBE TO THE NEWSLETTER FOR ANY FUTURE RESTOCK ANNOUNCEMENTS AND FURTHER DROPS.